Windows Troubleshooting – Special Pool
The Windows Support team has a new YouTube channel, “Windows Troubleshooting”. The first set of videos cover debugging blue screens. In this video, Bob Golding, Senior Escalation Engineer, describes...
View ArticleWindows Troubleshooting – Stop 9E Explained
What to do if a stop 9E occurs. How you can solve the issue yourself.
View ArticleHow to identify a driver that calls a Windows API leading to a pool leak on...
Hello my name is Gurpreet Singh Jutla and I would like to share information on how we can trace the caller which ends up allocating “Se “ Pool tag. When we use the Windows debugger and investigate the...
View ArticleDriver Object Corruption Triggers Bugcheck 109
My name is Victor Mei, I am an Escalation Engineer in Platforms Global Escalation Services in GCR. Some customers I worked with have strong interests in debugging; but usually they got frustrated when...
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Disk Performance Internals
Abstract: My name is Ran Jiang. I am from the Platforms Global Escalation Services team in China. Storage is the slowest component of most computer systems. As such, storage is often a performance...
View ArticleWe Are Hiring Windows Escalation Engineers in Munich, Germany
Would you like to join the world’s best and most elite debuggers to enable the success of Microsoft solutions? As a trusted advisor to our top customers you will be working with to the most...
View ArticleUncover the mystery of a bugcheck 0x24 (NTFS_FILE_SYSTEM)
My name is Nan, I am an Escalation Engineer in Platforms Global Escalation Services in GCR. Today I’d like to share an interesting sample case with respect to filter manager to showcase the powerful...
View ArticleWe Are Hiring – North Carolina and Texas
Would you like to join the world’s best and most elite debuggers to enable the success of Microsoft solutions? As a trusted advisor to our top customers you will be working with to the most...
View ArticleWhen Special Pool is not so Special
Hi Everyone. Richard here in the UK GES team bringing you an interesting case we saw recently where Special Pool gave us some unexpected results, but ultimately still helped us track down the cause of...
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Virtual Machine Managment Hangs on Windows Server 2012 R2 Hyper-V Host
Hi, my name is Christian Sträßner from the Global Escalation Services team based in Munich, Germany. Today we will look at a hang scenario that involves user and kernel dump analysis. Also, we will...
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